When my husband and I first considered taking our beloved Miniature Dachshund, Schnitzel, away with us on an extended European trip, many people thought we were crazy. How would we travel with a dog? Where would we stay? And how would we fly him to the other side of the world? In regards to the first two points, luckily Europe is the easiest part of the world to travel with a dog. Most European countries are a lot more accepting of pets in everything from trains to cafes. And when it came to flying there, Jetpets helped us all the way and made for a very smooth experience.
Who Are Jetpets and What Services do they Offer?
Jetpets is a Australian based pet travel agency founded in 1991, organising both domestic and international pet travel. It’s very much a bespoke package that Jetpets organises, based on the type of journey and your own needs and wants.
In particular, because Schnitzel was flying internationally, a lot more steps are required. Just as humans need to go through immigration and customs, pets require health checks with a government veterinarian, export permits and custom formalities at the destination. Not to mention quarantine for pets flying into Australia. It’s a lot of bureaucracy that can be hard to get your head around. But of course Jetpets is familiar with doing all of this every day, and can smoothly handle all these arrangements as well as the actual flight.
Schnitzel’s Customised Package from Jetpets
We organised a fairly comprehensive package with Jetpets for Schnitzel, as we no longer had our own car in Australia, plus were flying to Spain where neither of us spoke more than a smattering of the local language. The only exception was that we had already had Schnitzel immunised for rabies at his yearly check-up. Our package with Jetpets included the following:
- An airline-approved crate for Schnitzel to travel in, including water and food dispensers and a stay-dry fleece. This was delivered to our house (in Wollongong, south of Sydney) about a week before Schnitzel’s flight, so he could be familiarised with it.
- Pick up from our house (again in Wollongong), the day before Schnitzel’s flight. He needed to see a government vet the day before his flight, for his export to be approved. After his visit to the vet, Schnitzel stayed overnight at the Hanrob boarding facility near Sydney airport.
- Schnitzel’s actual flight to Madrid. Schnitzel flew a mammoth journey, with a 14 hour flight from Sydney to Dubai with Qantas, a 7 hour stopover in Dubai, then a 7.5 hour flight from Dubai to Madrid with Emirates (via Qantas codeshare).
- Finally, in Madrid we added on Schnitzel’s processing through customs and quarantine, including another visit to a vet, and delivery to our city centre hotel. Due to a combination of our lack of Spanish, not having a car (the freight facilities are a few kilometres from the airport terminal) and our jetlag, it was a relief to hand this over to another company and avoid the Spanish bureaucracy!
Could We Have Booked This Ourselves?
No, we couldn’t have booked this ourselves directly with the airline. Qantas only accepts bookings for pets on a single flight code, not with transfers (i.e. our connecting flight to Madrid). All flights involving a transfer needs to be organised through a professional pet travel company, such as Jetpets.
There were aspects we could have handled ourselves, such as the government processing on either end, but it’s up to you whether you are capable of doing this. Additionally, it’s possible to buy pet crates directly through some larger pet stores, but this may not be possible near your home.
Our Experience with Jetpets
The hardest part of the journey was being without Schnitzel for so long and not being able to see him along the way. But it was great knowing that he was with a company that we could trust and also loved pets.
From when we firstly requested a quote on their website, Jetpets were fast and friendly in responding to our enquiries. For the whole way, we were matched up with an excellent consultant, Rachael. She was our first point of contact, and was great at responding to our questions both via email or on the phone.
When it came time to say goodbye to Schnitzel, as he was picked up from our house for the pre-flight vet visit, it was easier knowing that even the driver was a dog lover. He actually asked us some questions about Dachshunds, as he was thinking of getting one himself! And we both gave a happy dance when we received emails about Schnitzel’s progress, after the vet checks in both Sydney and Madrid, to let us know that all was well!
A Note About Cost
If you’re considering transporting a pet to the other side of the world, keep in mind that it doesn’t come cheap. Even the airline cost alone is likely to be more expensive than your passenger seat. And that’s before customs and permit costs, plus the fees charged for extra services by a company like Jetpets.
But for a permanent relocation or an extended trip of many months, if your pet is a vital part of your family, you will know that it’s worth it. And if you want a smooth trip without worrying that your darling pet will be left behind because the proper process hasn’t been followed, I thoroughly recommend Jetpets.
Note: The author paid for Schnitzel’s package with Jetpets, although a small discount was received in return for media coverage.